FAQ

Bourgini products are for sale at Blokker, Mediamarkt, Coolblue, Bol.com, Fonq and Amazon.

Unfortunately, we cannot help with every damage. The guarantee is void if the product has been misused, damaged by dropping or impact, dismantled, or due to normal wear and tear. Nor does the guarantee cover damage caused by failure to descale appliances used with water in good time. If specific warranty conditions are stated for a certain product, these take priority over the general conditions.

How unfortunate to learn that you have a defect in your Bourgini product. Bourgini offers a 2-year manufacturer's warranty on its products. We put the point of sale at the centre of our contact with end users. After all, as a buyer, you have a purchase agreement with the point of sale. We therefore recommend that you return to the place of purchase with your Bourgini product. The point of sale will need your proof of purchase (receipt or bank statement).

You can order a new filter for your kettle free of charge, please fill in the order form for this.

You can order a new rubber ring for your blender free of charge, please fill in the order form for this.

The mixing bowl is dishwasher safe, but some loose hooks/beaters etc. are not. This is also described in the user manual. You can properly clean the parts and use them again. This is not harmful. If you wish, you can order the relevant part from our Bourgini Shop. When ordering, pay attention to whether the accessory is suitable for your type of Kitchen Chef. The correct article number can be found on a sticker under the product.

Descale only with a suitable descaling agent. Suitable descaling agents are available at supermarket and household shops. It is indicated on the packaging whether the product is suitable.

We discourage the use of vinegar and citric acid because they can affect certain metals and plastics used in modern appliances.

Some smells when using a new electrical device is not uncommon. It often concerns some additives that were used during production and these will evaporate during the first use.

Non-stick coatings are made of PTFE. PTFE is not known as a dangerous substance under normal conditions of use for baking and frying devices. This material is the basis of well-known brands such as Teflon coatings, Daikin, Whitford etc. Bourgini uses coatings of the brand Daikin. Previously in the production of PTFE, a dangerous substance was used: PFOA. However, this substance has not been used for years. For more information we refer to this article from Web MD.

6 minutes of continuous use and 10 minutes of cooling are mentioned for safety reasons to prevent overheating.

Please note:

• This 6-minute rule only applies when you use the mixer continuously, so without stopping the mixer. However, most ingredients only need to be mixed for a few minutes.

• The 6-minute rule only applies when mixing a very thick and heavy dough. You can use the mixer for longer with all lighter substances.  

Yes, you can. You can visit our spare part website for this. When ordering, please pay close attention to whether the mixing bowl is suitable for your type of Kitchen Chef. The correct article number can be found on a sticker under the product.

Please see this manual for cleaning your health fryer.

To contact our customer service you can send an e-mail to info@bourgini.comWe strive to answer your question within 3 working days.

You can also reach us on working days from 8:30 till 17:00 by calling +31 76 564 2080.
Do you prefer using Social Media? No problem! For product related questions please contact our Facebook page.

If you want to return your product, it is best to contact the BOURGINI point of sale where you purchased the product. They will inform you about the possibilities. However, it is important that you bring proof of purchase.